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48-50 Printing Office St, Doncaster, DN1 1TR
01302 365 027
info@theglassstrawberry.co.uk

Terms & Conditions

Our Terms

Reservation & Order Terms

Gift Vouchers & Cards

All gift cards and vouchers purchased either in-restaurant or online are strictly non-refundable and cannot be exchanged for cash.

Restaurant Reservations

To ensure a smooth dining experience for all our guests, the following terms apply to standard table bookings:

  • Securing Your Booking: A deposit of £5 per person is required at the time of booking to secure your table. All booking deposits are strictly non-refundable.
  • Booking Intervals: Tables are available to book every 30 minutes.
  • Table Duration: Standard reservations are allocated a 90-minute dining window.
  • Larger Groups: Parties of 5 or more are allocated a 2-hour dining window. These bookings bypass automatic confirmation and require manual review and confirmation by our team.
  • Advance Notice: We require a minimum of 24 hours’ notice for all online bookings. We are unable to accept same-day online reservations.
  • Latest Seating Times: The final booking slot of the day is at 3:00 pm (Monday to Saturday) and 2:30 pm on Sundays.
  • Confirmation: Eligible standard bookings (parties under 5) will receive automatic email confirmation.

Afternoon Tea Reservations

Our Afternoon Tea is a premium, specially prepared experience that requires advanced culinary sourcing and preparation. The following policies apply:

  • Payment Terms: Full payment upfront is required at the time of booking to secure your slot. Because ingredients are prepared specifically for your booking, all upfront payments are strictly non-refundable.
  • Booking Intervals & Capacity: Slots open every 30 minutes. We limit Afternoon Tea bookings to a maximum of 10 guests per start slot across all parties.
  • Table Duration: All Afternoon Tea bookings are allocated a dedicated 2-hour experience window.
  • Advance Notice: Due to the bespoke preparation required, a minimum of 48 hours’ notice is required. Same-day or next-day online bookings are not permitted.
  • Party Sizes & Approval: Instant automatic confirmation is available for parties of fewer than 5 people. Parties of 5 or more require manual review and confirmation by management before they are finalised.
  • Dining Options: When booking, you must specify whether your order is for Eat-in or Takeaway.
  • Guest Details Required: To serve you safely and accurately, you must classify guests (Adult/Child), select your preferred package/menu, and clearly state any dietary requirements during checkout.
  • Confirmation: Standard bookings are automatically confirmed; larger parties (5+) require manual confirmation from our team.

Need Help?

If you need to amend an existing booking, discuss a manual enquiry for a large party, or ask a question regarding your terms, please contact us directly: